Shipping policy
This Shipping Policy explains how Super HMT Inc (“we,” “us,” or “our”) processes and delivers orders placed through our website.
Business Information
Company Name: Super HMT Inc
Address: 8 The Green, Ste A, Dover, DE 19901, United States
Email: info@super-hmt.com
Phone: +1 (302) 431-1686
Shipping Area
We currently ship orders within the United States only.
Orders placed with addresses outside our supported shipping area may be canceled and refunded to the original payment method.
Order Processing
Our store offers handcrafted felt dolls, felt animal figures, creative decorations, seasonal ornaments, handmade gifts, and related decorative accessories.
Most orders are processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding U.S. public holidays. Processing may take slightly longer during holidays, promotions, or periods of high order volume.
Shipping Methods
Orders may be delivered through USPS, UPS, FedEx, or other qualified shipping providers.
The carrier used may vary depending on the destination, package size, weight, and available shipping services.
Shipping Costs
Shipping charges are calculated and displayed at checkout.
We offer free standard shipping on U.S. orders of $68 or more.
The order subtotal must remain at least $68 after discounts or promotional codes to qualify for free shipping.
Any additional charges for expedited shipping or special handling will be shown before checkout is completed.
Delivery Times
Estimated delivery times are shown during checkout when available.
Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, seasonal demand, or other circumstances outside our control.
Tracking
Once your order has shipped, tracking information will be sent by email when available.
Please allow some time for the carrier's tracking system to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please check your street address, apartment or unit number, city, state, and ZIP code before completing your order.
If you notice an error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has shipped.
Additional shipping charges may apply if an order must be resent because of incorrect or incomplete address information.
Packaging
Our handcrafted felt products and decorative items are carefully packaged to help protect them during transit.
Depending on the product, we may use protective wrapping, cushioning materials, mailers, boxes, or other suitable packaging.
Some handmade items may show slight variations in shape, texture, stitching, or decorative details. These natural variations are part of the character of handcrafted products and are not normally considered defects.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging when applicable
Please keep the product and packaging until the issue has been reviewed.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution in accordance with our Refund & Return Policy.
Decorative Product Notice
Some felt figures, ornaments, hanging decorations, and decorative accessories may contain small or delicate components.
Products intended primarily for decoration should not be treated as children's toys unless specifically stated otherwise on the product page.
Please follow any product-specific age recommendations, care instructions, or safety information provided.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping services or business operations.
The latest version will always be available on our website.
Shipping Support
For shipping, delivery, or tracking questions, please contact:
Super HMT Inc
Email: info@super-hmt.com
Phone: +1 (302) 431-1686
Address: 8 The Green, Ste A, Dover, DE 19901, United States