Refund policy

At Super HMT Inc, we want customers to feel confident when shopping with us. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, replacements, and related requests.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

Our store primarily offers handcrafted felt dolls, felt animal figures, creative decorations, seasonal ornaments, handmade gifts, and related decorative accessories.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless a different condition is clearly stated on the product page.

Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

To qualify for a return, items should generally be:

Unused and clean
In their original condition
Complete with included accessories or components
Returned with original packaging where reasonably available

Proof of purchase, such as an order number or confirmation email, may also be required.

Items that show signs of use, damage, alteration, stains, missing parts, or improper handling may not qualify for a full refund.

Handcrafted Product Returns

Because many of our products are handcrafted or feature handmade-style details, minor variations in shape, stitching, texture, color placement, or decorative details may occur.

These natural variations are part of the character of handcrafted products and are not normally considered defects.

Decorative items with delicate components should be returned carefully packaged to help prevent damage during transit.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request items are generally not eligible for return unless they arrive damaged, defective, or materially different from what was ordered.

Products marked Final Sale, Clearance, or Non-returnable may also be excluded from returns where permitted by law.

Any product-specific restrictions will be shown before purchase where applicable.

Return Approval

Please contact us before returning any item.

Because return locations may vary depending on the order or fulfillment arrangement, do not send returns to our business address unless instructed by our support team.

Contact:

Email: info@super-hmt.com
Phone: +1 (302) 431-1686

Please provide:

Your name
Order number
Item you wish to return
Reason for return
Photos if requested

Once approved, we will provide the appropriate return instructions and return address.

Unauthorized returns or items sent to an incorrect address may not be processed.

Return Shipping Costs

If the return is due to an error on our part, such as an incorrect item or confirmed defective product, we may provide a prepaid return label or reimburse reasonable return shipping costs.

For returns based on personal preference, change of mind, or ordering the wrong item, the customer is generally responsible for return shipping costs.

Original shipping charges are normally non-refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

Please provide:

Your order number
Clear photos of the product
Photos of the packaging where relevant
A short description of the issue

After reviewing the information, we may provide a replacement, partial refund, full refund, or another appropriate solution.

Please keep the product and packaging until the issue has been reviewed.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–14 business days after the refund is processed for the funds to appear in your account. Processing times may vary by bank or payment provider.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, style, or design, please return the original product according to this Policy and place a new order.

Gift Orders

For gift purchases, approved refunds are normally issued to the original payment method used for the order.

We generally cannot issue refunds directly to the gift recipient unless required by law or otherwise approved.

Product Care

Handcrafted felt products and decorative accessories should be handled with reasonable care.

Some items may contain delicate components, attached decorations, hanging loops, or small accessories.

Damage caused by misuse, improper storage, unauthorized alteration, ordinary wear and tear, or failure to follow product care instructions may not qualify for a refund.